Angela Codes AI
Machine learning, statistical modeling, predictive analysis, end-to-end workflows and research-driven analytic visualizations
EDUCATION
Doctor of Philosophy (PhD) in Data Science, NU
· Data Integration and Evaluation: Integrated data science components, evaluated methods, and constructed data files using advanced techniques, forming a solid foundation for data science practices.
· Analytic Strategy Design: Designed and implemented analytic strategies for real-world challenges, demonstrating the ability to frame issues and solutions relevant to stakeholders.
· Predictive Modeling Project: Developed a predictive modeling project, implementing algorithms to forecast business trends, using the practical application of predictive modeling.
Master of Science in Data Science, NU
· Data Integration and Evaluation: Integrated data science components, evaluated methods, and constructed data files using advanced techniques, forming a solid foundation for data science practices.
· Analytic Strategy Design: Designed and implemented analytic strategies for real-world challenges, demonstrating the ability to frame issues and solutions relevant to stakeholders.
· Predictive Modeling Project: Developed a predictive modeling project, implementing algorithms to forecast business trends, using the practical application of predictive modeling.
Bachelor of Science in Data Management & Analytics, NU
· Programming and Machine Learning: Developed programming skills in Python, R, and machine learning.
· Data Wrangling Project: Conducted a data wrangling project, cleaning and transforming raw data to enhance analysis accuracy, using data preprocessing.
· Machine Learning for Predictions: Applied machine learning to predict customer behavior, highlighting practical experience in predictive analytics,
· Data Visualization Leadership Led a team implementing data visualization tools, conveying insights to non-technical stakeholders.
SELECTED DATA SCIENCE PROJECTS
Projects that include data collection, preprocessing and feature engineering
Projects that use algorithm optimization to build machine learning models
Projects with Data Analysis visualizations
WORK EXPERIENCE
IT Senior Support Engineer, Blackline Systems Inc.
Corporate IT Project Coordinator, Blackline Systems Inc.
Corporate IT Project Coordinator, Blackline Systems Inc.
- Demonstrated exceptional performance and a commitment to data-driven problem-solving.
- Provided a customer-centric approach while supporting a global organization with complex technical issues. Leveraged Jira, MS Teams, and remote support tools to achieve a 4.7 customer satisfaction rating and consistent performance recognition.
- Performed comprehensive data analysis of Jira tickets to optimize support processes and created insightful dashboards highlighting top trending issues, enabling the Employee Experience Team to prioritize resolutions.
- Streamlined onboarding and offboarding procedures by developing efficient workflows, reducing ticket volume, and enhancing the employee experience.
Corporate IT Project Coordinator, Blackline Systems Inc.
Corporate IT Project Coordinator, Blackline Systems Inc.
Corporate IT Project Coordinator, Blackline Systems Inc.
- Successfully managed multiple concurrent IT projects for C-suite executives.
- Led cross-functional teams through comprehensive project lifecycles, including requirements gathering, vendor selection, and design documentation and effectively tracking project milestones, managing risks, and communicating project status to key stakeholders
- Enhanced organizational efficiency by developing and maintaining a centralized knowledge base, including detailed inventory specifications. Leveraged SharePoint to facilitate knowledge sharing and collaboration.
- Conducted thorough financial analysis, preparing and submitting vendor quotes with detailed budgetary justifications
Executive Assistant, J. K. Residential Services Inc.
Corporate IT Project Coordinator, Blackline Systems Inc.
Quality Assurance Analyst, Interactive Education Concepts Inc.
- Effectively served as a strategic executive assistant by streamlining complex scheduling and logistical operations for a team of 10 C-suite executives
- Demonstrated strong project management skills by planning and executing travel arrangements for multiple stakeholders, negotiating favorable rates with vendors, and adhering to strict deadlines.
- Built and maintained strong relationships with key stakeholders, including lenders, government agencies, and third-party vendors, resulting in improved property performance and reduced compliance issues.
- Prepared and analyzed comprehensive financial reports for a portfolio of 175 properties, providing critical insights for decision-making.
Quality Assurance Analyst, Interactive Education Concepts Inc.
Customer Support Supervisor, Interactive Education Concepts Inc.
Quality Assurance Analyst, Interactive Education Concepts Inc.
- Conducted comprehensive website audits to enhance SEO and user experience.
- Implemented rigorous quality assurance practices, including content audits and cross-browser testing (Chrome, Mozilla Firefox, Edge, Safari), to optimize website performance and identify areas for improvement.
- Performed competitor analysis to gain market insights and inform strategic decision-making.
- Ensured product quality and user satisfaction through the development and dissemination of detailed training manuals and facilitating weekly software release meetings.
Customer Support Supervisor, Interactive Education Concepts Inc.
Customer Support Supervisor, Interactive Education Concepts Inc.
Customer Support Supervisor, Interactive Education Concepts Inc.
- Demonstrated strong leadership and project management skills by leading cross-functional teams to implement process improvements.
- Streamlined the knowledge transfer process by creating a comprehensive training manual and implementing structured on-the-job training covering product training, shadowing, and hands-on experience.
- Leveraged data analytics to identify trends and opportunities for improvement in customer service operations.
- Monitored KPIs to track employee performance and identify areas for training and development.
CERTIFICATIONS
CompTIA A+
CompTIA Network+
CompTIA Network+
CompTIA Network+
CompTIA Network+
CompTIA Network+
CompTIA CIOS
CompTIA Network+
CompTIA Project+
CompTIA Project+
MD-101T00 Managing Modern Desktops
CompTIA Project+
MD-101T00 Managing Modern Desktops
MD-101T00 Managing Modern Desktops
MD-101T00 Managing Modern Desktops
Google Prompting Essentials
MD-101T00 Managing Modern Desktops
MD-101T00 Managing Modern Desktops
Angela Codes AI
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