Technology Business Operations Manager: Experience & Education

Technology & Business Operations Manager

YJ Sign, Inc. | 2026–Present

As a data-driven technology leader, I lead technology strategy and business operations for a custom manufacturing company, overseeing enterprise technology, AI initiatives, software development, and operational improvements that support business growth.

Key Contributions

- Modernized the organization's Microsoft 365, Entra ID, Intune, networking, and cybersecurity environment.  

- Designed and implemented AI-powered solutions and workflows to enhance operational efficiency.  

- Coordinate Agile software development with an international Mendix development team.  

- Lead technology procurement, vendor management, software licensing, and business systems strategy.

IT Senior Support Engineer

BlackLine | 2021–2025

Supported enterprise technology operations for a global SaaS organization by improving IT infrastructure management, service delivery, knowledge management, and employee technology experiences.

Key Contributions

- Developed Tableau dashboards using Jira data to identify trends and enhance service operations.  

- Streamlined onboarding, documentation, and knowledge management initiatives.  

- Supported Microsoft 365, Intune, Active Directory, JAMF, and enterprise endpoint technologies.  

- Collaborated with global teams to improve operational efficiency and technology adoption.

Corporate IT Project Coordinator

BlackLine | 2019–2020

Supported enterprise technology projects by coordinating cross-functional initiatives, gathering requirements, and facilitating successful project delivery.

QA Analyst & Senior Customer Support Representative

Interactive Education Concepts | 2015–2018

Advanced from customer support into quality assurance while contributing to product quality, employee training, software releases, and customer experience initiatives.

Ph.D. in Data Science (In Progress)

National University

Research Interests

Artificial Intelligence | AI-powered solutions | Applied Machine Learning | Predictive Analytics | Business Optimization

Master of Science in Data Science

National University

Capstone Project

Developed a convolutional neural network (CNN) for skin cancer classification using medical imaging, incorporating explainable AI techniques (Grad-CAM) to improve model interpretability, positioning myself as a data-driven technology leader in the field.

Bachelor of Science

Western Governors University

Data Management & Analytics

Associate of Arts

Los Angeles Mission College

Information Technology | IT infrastructure management