Experience & Education

Data-driven technology leader with experience across IT infrastructure, machine learning, and large-scale systems. 

Technical Operations Manager  

YJ SIGN, INC. | 2026–Present  

•  Designed and implemented internal IT infrastructure supporting 16TB of storage, secure remote access, and network architecture for 17+ users  
• Administered Microsoft 365 across 25+ endpoints, including domain configuration, user provisioning, and Intune-based device management  
• Designed and deployed AI-powered solutions using OpenAI GPT models to enhance engineering workflows, improving output accuracy and targeting a 25% reduction in plan review time  
•  Developed and deployed low-code applications using Mendix to streamline internal workflows and improve operational efficiency  
• Managed and queried customer data to support reporting, analysis, and operational decision-making
• Developed technical documentation and training materials to improve onboarding, system adoption, and cross-team efficiency 
• Implemented automation workflows that reduced manual processing time by approximately 25%   
    

IT Senior Support Engineer  

BlackLine Systems, Inc. | 2020–2025  

• Spearheaded an $80M hardware refresh initiative, improving system security and lifecycle management across the organization  
• Managed 1,400+ monthly support requests while maintaining a 4.7 customer satisfaction rating  
• Authored 70+ technical documentation and knowledge base articles used for internal support and AI chatbot training  
• Identified recurring issue trends to drive process improvements and enhance employee experience  

Corporate IT Project Coordinator  

BlackLine Systems, Inc. | 2019–2020  

• Managed multiple concurrent IT projects supporting C-suite initiatives, including Salesforce Quote-to-Cash and system integrations  
• Led full project lifecycles including requirements gathering, vendor coordination, documentation, and execution  
• Developed centralized knowledge resources to improve cross-functional collaboration and operational efficiency  

Customer Support Supervisor / QA Analyst  

Interactive Education Concepts, Inc. | 2017–2018  

• Supported over 600 customers monthly while overseeing support operations and quality assurance processes  
• Developed structured onboarding and training programs, including manuals and hands-on training  
• Conducted website audits, including content review and cross-browser testing to improve usability  
• Collaborated with cross-functional teams to support product improvements and software release cycles  

PhD in Data Science (In Progress)  

National University  

• Applied data science methods including predictive modeling, data integration, and analytic strategy design for real-world problem solving  
• Conducted neuroimaging analysis using SVM-based classification, identifying key feature patterns in MRI/fMRI workflows  

Master of Science in Data Science (AI & Optimization)  

National University  

• Developed a convolutional neural network (CNN) for skin cancer detection using medical imaging data  
• Applied deep learning techniques including preprocessing, augmentation, and Grad-CAM for model interpretability  
• Designed predictive models to analyze and forecast data-driven outcomes  

Bachelor of Science in Data Management & Analytics  

Western Governors University  

• Developed skills in Python, R, and machine learning for data analysis and predictive modeling  
• Completed data wrangling and visualization projects to transform and communicate insights from complex datasets